Job Code: PTS
Position Type: Full-Time
Company: DiCon Fiberoptics, Inc.
Location: Richmond, CA
Position: Product Technical Support
DiCon Fiberoptics, Inc. is a well-established photonics technology company based in the San Francisco Bay Area. The company has developed many patented technology platforms in the optical communication and solid-state lighting industries. The company has strong vertically integrated capabilities, allowing it to respond to ever-changing customer needs as well as create new markets. This position pertains specifically to the DiCon Lighting business in which we develop industry leading lighting fixtures for feature films, television studios, aquariums, and more. Several features include Star Wars, Marvel, and Stranger Things.
www.fiilex.com, www.kessil.com
Job Description & Responsibilities
▪ Work as a cross-functional coordinator among manufacturing, engineering, sales, and marketing teams.
▪ Support sales teams and interact with customers directly on technical issues and troubleshooting.
▪ Create technical documentation such as manuals, CAD drawings, and datasheets.
▪ Occasional travel to attend and support trade show booths and field installations.
Qualifications & Requirements
▪ Background in Science or Engineering.
▪ Good data organization and communication skills.
▪ Comfortable with an industrial, fast-moving environment and able to accomplish tasks under tight deadlines.