Job Description: Client Success Intern
Location: Wilmington, NC
About Lenders Cooperative
Lenders Cooperative is part of the Summit Technology Group (STG) family and is a fast-paced, early-stage Fintech specializing in Small Business lending in the U.S.
Job Summary
Lenders Cooperative is currently accepting applications for a tech-obsessed, proactive, analytical, and creative intern to work with our Customer Success team. The ideal candidate will be majoring in Business, Computer Science, or a similar course of study. The Intern will be responsible for learning how to use the Lenders Cooperative LOS, performing regression testing, working with the development team to resolve issues, staging loans for demos and training, corresponding with users, documenting issue resolution and best practices, and replying to Support tickets. This is a full-time internship for Summer 2024 that will provide the opportunity to work in our Wilmington, NC office, and remotely as needed.
Lenders Cooperative is a dynamic, growing software company with a collaborative and innovative culture. Upon successful completion of the internship, there is the potential for the intern to be offered a part-time or full-time position on the team.
Key Responsibilities:
- Learn the Lenders Cooperative LOS
- Complete functional test cases from beginning to end
- Use Jira and Confluence to log issues as needed; collaborate with Developers and SMEs in order to resolve issues
- Stage loans for demos and training
- Evaluate current processes, provide product feedback, and suggest improvements to increase efficiency
- Monitor Support tickets and respond to inquiries from LOS users
- Utilize Microsoft Office, Jira, Confluence, Slack, Insightly, Zoom, Teams and SmartSheet
Qualifications:
- Currently taking college courses at a university or community college
- Interest in business, software, and financial services
- High proficiency in Microsoft Office
- Excellent communication skills
- Detail-oriented, proactive, and able to manage multiple tasks in a fast-paced environment
Learning Objectives:
- Gain skills in time management through prioritizing tasks and managing time effectively to meet deadlines and deliver high-quality work.
- Demonstrate flexibility through the ability to adapt to changing priorities and deliverables in a fast-paced environment.
- Experience working collaboratively between technical and business teams.
- Experience in managing client expectations and relationships.
- Demonstrate a basic understanding of small business banking and government lending programs.
Details:
- 10 week summer internship
- Full Time (40 hrs/week)
- $20/hr
- Opportunity for part time position during the school year
- Opportunity for full time employment following graduation